Refund policy

We strive to provide you with high-quality products and excellent customer service. The return policy of MBM Machines is on a case-to-case basis as per the issue. In case any damage to the product is noticed, please call us at (800) 992-5279 or email us at sales@clarybusinessmachines.com.

All items are to be inspected upon delivery by the customer, and any freight damages are to be marked as 'damaged' on the Bill of Lading (BOL).

Refund Eligibility

All returns are subject to a restocking fee, and the customer is responsible for shipping the product back.

Returned products must be securely packed by the customer and received at our warehouse in the condition in which they were shipped. All returns are subject to inspection upon receipt, and a refund is issued only if the product passes this inspection, provided there is no evidence of damage caused by improper packaging or customer handling.

Warranty Terms

The warranty terms and conditions are:

  • Cutters, Folders, Creasers, Collators, Trimmers, Support Products, and Interfaces have a one-year limited warranty, excluding wearables.
  • Booklet Makers and Face Trimmers have a one-year limited warranty, excluding the wearables.
  • Mechanical Replacement Parts have a one-year limited warranty, and Electronic Replacement Parts have a 90-day limited warranty.
  • Air Purifiers have a one-year limited warranty, excluding wearables.
  • Air Purifiers Fan has a 90-day limited warranty, excluding wearables.

Warning: Using non-approved cutting blades damages the machine, voiding the warranty.

MBM Corporation agrees to repair or replace, at its option, any defective part or component covered by this warranty, provided there is no evidence of abuse and we first receive written notice of a defect within the applicable warranty period.

Wearable items are not covered under warranty. Wearable items include but are not limited to knives, sticks, staple heads, light bulbs, rubber rollers, belts, feed stones, separator pads, fuses, gears, clutches, and brakes.

This warranty extends only to the original purchaser and does not include labor or the payment of any labor charges or incidental or consequential expenses. Warranty claims must be submitted with a replacement part order. MBM Corporation makes no other warranty of any kind and expressly disclaims any warranty of merchantability for a particular purpose.