Refund policy

We strive to provide you with high-quality products and excellent customer service. The return policy of MBM Machines is on a case-to-case basis as per the issue.

  • The terms and conditions are: Cutters, Folders, Creasers, Collators, Trimmers, Support Products, and Interfaces have a one-year limited warranty, excluding wearables. Warning: Using non-approved cutting blades damages the machine, voiding the warranty.
  • Booklet Makers and Face Trimmers have a one-year limited warranty, excluding the wearables.
  • Mechanical Replacement Parts have a one-year limited warranty, and Electronic Replacement Parts have a 90-day limited warranty.
  • Air Purifiers have a one-year limited warranty, excluding wearables.
  • Air Purifiers Fan has a 90-day limited warranty, excluding wearables.

MBM Corporation agrees to repair or replace, at its option, any defective part or component covered by this warranty, provided there is no evidence of abuse and we first receive written notice of a defect within the applicable warranty period. Wearable items are not covered under warranty.

Wearable items include but are not limited to knives, sticks, staple heads, light bulbs, rubber rollers, belts, feed stones, separator pads, fuses, gears, clutches, and brakes.

This warranty extends only to the original purchaser and does not include labor or the payment of any labor charges or incidental or consequential expenses. Warranty claims must be submitted with a replacement part order. MBM Corporation makes no other warranty of any kind and expressly disclaims any warranty of merchantability for a particular purpose.